1. Information We Collect

We may collect the following personal information when you interact with us:

• Contact details: Name, email address, phone number, and home address.
• Service details: Property size, cleaning preferences, frequency, and special requests.
• Technical data: IP address, browser type, and device information (via cookies).
• Payment information: Processed securely through third-party gateways. We never store full credit card numbers.

2. How We Use Your Data

Your information is used only for legitimate business purposes, including:

• Providing and managing your cleaning services.
• Confirming bookings, sending reminders, and following up on service quality.
• Responding to your inquiries and support requests.
• Improving our website, services, and customer experience.
• Complying with legal obligations (e.g., tax, invoicing).

We will never sell your data or share it with third parties for marketing purposes.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted communication (SSL/TLS).
• Secure payment processing via trusted providers.
• Regular security reviews and staff training on data protection.

4. Your Rights

Under GDPR and other data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us using the details below.

5. Data Retention

We retain your personal data only as long as necessary:

• Active customers: For the duration of our service relationship + 2 years.
• Invoices & financial records: As required by Swedish law (typically 7 years).
• Website inquiries: Up to 12 months if no service is booked.

6. Cookies

Our website uses cookies to enhance your experience and help us improve our services. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies: Required for the website to function (e.g., form submissions, security).
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are anonymized and do not identify you personally.
• Preference cookies: Remember your settings (e.g., language, region).

We do not use third-party advertising or tracking cookies.